The book really begins now…
That little voice in your head
Most of us have heard it from time to time.
If you haven’t, stop reading now, put this thing down and go and watch TV this is not a book about you.
Still here…ok.
That little voice - call it whatever you want - a ‘hunch’, a ‘gut feeling’ an ‘intuition’ or ‘that little voice in your head’, when it speaks to you, listen. That little voice knows more than you do.
The thing about that little voice is that it comes out of nowhere.
Somehow, without you knowing it, from somewhere in the mysterious darkness inside your head, something has been going on and your brain has come up with something it wants you to know about – and that little voice or ‘hunch’ or whatever is its way of telling you.
There’s a good case to be made that what this little voice has to say is going to be a whole lot better than anything your conscious mind will come up with.
Forget about what your conscious rational mind is telling you. Your rational mind likes to be in charge of proceedings and is in the habit of bossing around that little voice in your head. So, try to ignore that rational thing and go with your instinct.
People’s instincts are pretty good. Your instincts will be pretty good too – but you probably know that.
To get the secret of everything you need to be able to listen to and trust that little voice.
The trick is hearing it and there’s ways of tuning into it – and we’ll come to that soon. As I said, our conscious mind likes to be the centre of attention and is loud, bossy and opinionated so it can tend to drown out what that little voice is telling you.
There’s one other thing guaranteed to drown out that little voice: other people.
Other people are trouble.
Ignore other people. This is all about you
If you have a good idea, don’t ask anyone else what they think.
Forget about other people, they are strangers and impossible to understand.
Also, if you ask other people what they really think, they’re not always going to tell you the truth. At best, you’ll get polite supportive happy talk. So forget other people. They’re not going to be much help and will only confuse things.
Here’s why.
If you’ve got an idea and a hunch that it’s right, it probably is. Too much input from others means you have a bunch of possibly conflicting opinions to weigh up. From this comes doubt uncertainty and before you know it, that clarity you had is gone.
That certainty you had is lost.
You need to listen to that little voice in your head. It’s a quiet voice and it’s easily drowned out. That little voice is the one you want to tune into. That hunch or intuition is all that’s important.
This is all about you and what you really think.
This horse walks in to a bar...*
The other thing about other people is that there is stuff some of them will never get.
They sometimes just don’t get your idea.
It’s like telling a joke – you can tell someone a joke and they will laugh – they get the joke.
If they don’t get the joke you can explain it to them, they’ll then understand why it’s funny, but they still won’t really get it.
The joke is only funny if you get it. An explanation kind of ruins the fun.
I work in advertising, communication and marketing and I come across a lot of people who just don’t ‘get’ what advertising people or designers do, or understand why all those small subtle things we slave lovingly over are even the slightest bit important. I can explain why they are important, but that doesn’t mean they get it.
It’s frustrating, because the people who need to ‘get it' the most tend to be the ones who understand it the least – and therefore the hardest ones to convince they need it. It’s a conundrum.
It’s like this: the people that could most benefit from the service are the ones least able to understand the value of the service and therefore the ones hardest to convince they need the service.
Ok, so other people don’t ‘get stuff’, but the thing is there is always stuff that you currently don’t ‘get’ yourself – sometimes it’s jazz, sometimes it’s synchronised swimming, sometimes it’s eating oysters, sometimes it’s why one shade of blue is more ‘right’ than another - it can be anything.
Deciding you want to get stuff that you don’t get is a big thing. It’s a creative decision.
And that stuff you don’t get is always get-able.
Learning to ‘get stuff’ is a distinct advantage.
There is an exercise you can do to help you ‘get stuff’ – “The Drill”.
Next time you don’t get something, as experiment, try the Drill.
To understand the secret of everything you’ll need to be able to do this little experiment – we’ll get to this in a little while.
*
This horse walks into a bar, sits down, and orders a Cosmopolitan. The bar tender looks at the horse and says 'why the long face'. The joke of course being that horses have long faces.
What if your instincts are lousy?
Sometimes your instinct will be useless.
It won’t tell you much at all.
Or what it tells you is feeble and indecisive.
You will make stupid decisions.
Decisions based on fact, analysis and careful rational consideration will be better.
However, you can cogitate all you need, but at some point you have to make that decision and that call always comes down to one thing: what you think is best based on the available evidence.
It’s at this point, balanced against the evidence, that little voice should get a hearing.
While instinct is not your only tool, it’s the only one we’re concerned with here. There is a lot of literature on heuristics – again, you can Google that if you choose.
Other people are weird...
Other people are a mystery – who knows what they are thinking and feeling. Who knows why they do what they do.
Other people are weird and should be ignored.
But other people are really important. Unless you can give them a product or service or something that they really want or like, you’re not going to get anywhere.
Market research can help, but people can lie to market researchers too, don’t get me wrong it can be useful stuff, but it has its limitations. Good researches will always confess to biases in methodologies.
If you want to know what other people are really thinking, and why they do all that weird stuff they do, the best thing to do is to get to know yourself a little better.
You can’t really know anyone else until you know yourself – at least that what philosophy tells you.
I’m not going to get all ‘deep and meaningful’, or describe a process for getting to know yourself a little better (there are hundreds of books on that already) or even get into the philosophy of it (that’s what Hinduism and Buddhism is for) , it’s just that we’re all largely the same. Mostly we all respond to the same things in the same way. There are some things that are just ‘naturally resonant’. Irrespective of where you are, what you do, race, religion and all that, we’ve got a lot in common with each other.
Understand what you like and respond to and you’ll find that it’s pretty much the same as the stuff a whole bunch of other people like and respond to.
And it’s that common ground that holds ‘the secret of everything’.
The secret of everything involves understanding that some things are just naturally resonant. And then listening to yourself. As I said, this is all about you.
This naturally resonant stuff is important and I’ll get back to that a little later.
You can be weird too
Sometimes we make bad decisions because we are worried about what others will think.
Now, if you consider how weird other people are, it becomes clear that worrying about what they think is a weird thing to do.
But we worry about it anyway, it’s just how we’re made.
Sometimes fighting against that little voice in your head is another little voice – the negative little voice.
The role of this voice seems to be to second guess what other people are thinking or will think.
This negative little voice is not your intuition speaking. It’s your enemy. It’s meek, fearful, worried about appearances, superficial and stupid.
It’s also very persuasive.
We all want to please others and have others think well of us and take us seriously – so we tend to give that little voice more authority than it deserves. A power it is willing to abuse.
As a rule of thumb, when you have these negative thoughts, ignore them, ignore all of them.
So not only do you have to ignore what other people think, you have to ignore what you think they think.
Focus on your instinct, not on that negative voice.
It’s tricky, because for some reason people tend to fixate on negatives, but that’s not going to get anyone anywhere.
What that stupid little negative voice forgets that you know
That stupid little negative little voice will worry itself about nearly anything.
Sometimes it’s worried about what that venture capitalist will think of your ‘out there’ idea or that million dollar client will think of your ‘left field’ business name or brand.
It worries what the consumer will think of that really ‘creative’ ad, or how your friends will judge you by what’s printed on your business card.
It worries about what that special new person in your life will think about your secret passion for steam trains – it’s a crazy paranoid little voice and there’s no telling what it will prevail upon you to do.
It tries to get you to stop doing stuff you really feel good about.
But that stupid little negative voice forgets something.
It forgets what you know. It forgets that you know we are all a lot a like. It forgets that we’ve got a lot in common with each other. It forgets that merchant bankers, venture capital folk, clients, customers and friends are people too.
It’s so worried about judgment that it forgets that other people will often think and feel just like us. And that if we like it, or believe it, there’s a good chance they will too.
There is too much at risk to make safe decisions.
Safe decisions seem like sensible ones.
It seems rational – if it works for others, why not do the same thing ourselves?
So people pretty much tend to go along with the crowd and fit into whatever the dominant paradigm is.
And there’s that negative voice to contend with: it’s another reason why we don’t always go out on a limb – we’re scared of looking foolish and of what others will think, so people make what they think are safe decisions.
We are failure adverse and we equate looking foolish with failure; the irony is that this can result in failure.
It’s why there is so much boring bland woolly minded ‘me too’ mush out there. Everyone is keeping their heads down and playing it safe.
You can see it for yourself, take advertising for example; in any given category all the competitors campaigns, propositions and USPs look very similar and all the major players tend to behave in very similar ways.
Mostly it’s because a lot of people making what they think are safe decisions – they’re all playing the same game, maybe even listening to that stupid negative little voice.
Which means they end up doing pretty much what everyone else is doing.
You won’t do anything remarkable that way – and to succeed, especially in the competitive market, place you need to be remarkable.
Which means it is simply too risky to play it safe.
So as I said before, not only do you have to forget what other people think. You also have to forget about what you think other people will think.
As an exercise, next time you reject an ‘out there’ idea or a ‘left field’ suggestion, ask yourself why and see if that leads to a different decision.